Privacy & Policy

At Bhandari Brothers LTD (BBLTD), personal data are handled carefully and strictly adhere to the requirements of the UK Data Protection Act 1998 (“the Act”) and other data privacy and data retention regulations.
This page explains how we generate, collect, use, process and store the personal data that’s provided to us or is generated or collected when you our services.
Please ensure that you has understood our Privacy Policy so you know the options you have regarding your Personal Data. This document may change occasionally so please make sure that read through it time to time, we will also send you a notifications upon any changes.

For the purpose of the Act, the data controller is BBLTD.

INFORMATION WE MAY COLLECT FROM YOU

We do collect and process the following personal data from you while using our services:

Your name, address, date of birth, mobile telephone number,email address, transnational data records including transaction amounts and locations, and locations. We keep a record of any correspondence, including copies of emails and your email address for future reference. We may also monitor or record any telephone calls made to our Customer Services Department for quality assurance. While subscribing to our products and services we will obtain your email address, posting material or any request to further products or services. We may also ask you for information when you report a problem with our website or our mobile telephone services and products. Details of your visits to our website including, but not limited to, web logs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. We may collection some feedback data from time to time, to help us provide you with improved products and services. We may supplement the information that you provide to us with information that we receive from third parties.

IP ADDRESSES AND COOKIES

IP Address is used in order to collect information about your locality, including operating system and browser type for system administration and to generate a statistical data to our advertisers for user’s browsing actions and patterns, and does not identify any individual to further enhance user experience.

Similarly cookies helps us to obtain information about your general internet usage which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. Collected data will help us to improve our website and to deliver a better and more personalised service.

We also use cookies to store information about your preferences, estimate our audience size and usage pattern, and allow us to customise our website according to your individual interests,  to recognise you when you return to our website and speed up your searches. You may refuse to accept Cookies by activating the setting on your browser which allows you to refuse the use of Cookies. However, if you select this setting you may be unable to access certain parts of our website. Unless you have adjusted your browser setting so that it will refuse Cookies, our system will issue Cookies automatically when you log on to our website. Please note that our advertisers may also use Cookies, over which we have no control.

WHERE WE STORE YOUR PERSONAL DATA

Any information sent to us is encrypted using Secure Socket Layer (SSL) technology. This helps us to protects your personal data while being transmitted sent over the internet by making sure that no third parties could intercepted and misuse the data. All your data are stored on a secure server and only be accessed by authorised users. BBLTD, will do all the necessary to ensure that data are securely saved, but cannot guarantee the safety of any personal information you transmit over to BBLTD online system. The personal data that we collect from you may be transferred to and stored in a destination outside the European Economic Area (EEA). It may be processed by staff that operate outside the EEA, those staff may be involved among other operational activities such as, fulfilment of your order, the processing of payment details and might be supporting you with your issue. Data Protection law on those countries might not provide the same level of protection as in the UK, but we will take steps to ensure that your privacy rights are at least compliant with the requirements of UK law. We will make sure that we have appropriate security measures from such third parties, set out in a contract between us. To protect your personal data and will continuous monitor compliance with such security measures with such third parties. You are responsible for keeping the password confidential and we request you to not to share a password with anyone.

USES MADE OF THE PERSONAL DATA

Your data helps us to serve you better and just not limited to that it will help us to manage your account by the customer services, providing you with service information, to prevent or detect any form of fraud, and to complying with applicable laws and regulations. BBLTD may also use your personal data to contact you by post, telephone, email or SMS to let you know about products and services. If you do not wish to not to subscribe to receive this information or be contacted in this way, you may at any time, free of any charge, opt out of this direct marketing by requesting to be put on a designated list. This can be done either from contacting the customer service department or simply just send a email, info@bhandaribrothers.com to unsubscribe. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users.

We may also use such aggregate information to help advertisers reach the target audience.  We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience. We may disclose your personal data to any member of our group of companies in respect of the uses set out above. We may disclose your personal information to third parties related to a prospective change of control or investment in BBLTD or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to protect the rights, property, or safety of BBLTD, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

YOUR RIGHTS
You have the right to ask us not to process your personal data for marketing purposes. Before intending to use the data such purpose we will inform you and it is your choice to decide whether you want to opt out or subscribe to it.

CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our Privacy Policy in the future will be posted on this page.

ACCESS TO INFORMATION
You’re welcome to ask us what information we have about you and at the location your information is stored, any time you like. If any of the details are incorrect, let us know and we’ll amend them right away. You can any form of amendment required in our email address, info@bhandaribrothers.com